772-584-0444 · SMonroe86@gmail.com

Steven M. Monroe

Objective

My experience in sales and customer services gives me a unique appreciation for the interdependence of different business functions. I love to sell, build teams, create or improve systems, identify and solve problems, recognize and capitalize on opportunities. In short, I enjoy helping people and making things work!

Experience

October 2008

Sr. Client Advocate

FYIDebt

Newington, NH

• We negotiated with creditors for up to 65% of the debtors total debt load. My responsibilities were to enroll clients and advise them of steps needed to inform the creditors of their financial decisions. I would also do all mailings, filings, phone calls and all other responsibilities needed to complete and satisfy the customers.

September 2007

Customer Care Consultant

             BENEFEDS

Portsmouth, NH

• We administrated the enrollment process into 7 supplemental dental and 3 vision insurances for Federal employees, Annuitants, and Survivor Annuitants. Also, administrated the billing for the different carriers.

January 2006

The Portsmouth Brewery

Portsmouth, NH

Host/ Busier

• I would answer phones, take orders, seat people, clean and re-set tables, and run food for servers.

September 2006

Small World Communications

Newington, NH

Key Holder

• I worked for an agent of AT&T Wireless. I did everything from selling cell phones, inventory, opening and closing of stores, and transfers. In one month I succeeded in more new activations than anyone in the company.

Education

September 2004

Department Of Education

Okeechobee, FL

Graduated, High School Diploma